Setting up a tree is similar to setting up a Christmas tree, and becomes even faster and easier with more experience. All of the branches attach through low voltage male/female plugs and are secured by grub screws. The main resin branches are numbered and the Maple Leaf / Blossom branches can be placed into any position.
Instruction booklets are included with the larger trees.
The trees have an electrical warranty of 1 year and during this time if one LED goes we will replace the whole branch. You’ll need to send it back to us and then we will send you out a replacement. Where trees are being assembled and dismantled multiple times warranty will be limited. You must retain your receipt as proof of purchase date. If you do not have your receipt, or after the warranty period has ended, you may send back the branch and we will repair or replace it for a small fee, dependent on the size of the branch. If you happen to lose a branch we can sell you a replacement branch at any time.
If a LED light goes, you’ll lose 3-4 LEDs around it as they are on the same circuit. It is usually quite easy to identify which LED on the circuit has the problem. Every tree is supplied with a spares kit in the box which contains spare LEDs and the heat shrink seals used to make minor repairs. At any time you can send back a branch to our head office which can be repaired and returned. A small fee will apply for repairs made out of the warranty period. Please contact the Solus Lighting head office for further information.
Solus Lighting trees are made with low voltage wiring and sealed LEDs, so they can withstand outdoor conditions. However, usual wear is to be expected over a period of time when placed outdoors, especially if in full sun or persistent rain. The transformer and cable is rated to IP44 international standards.
At the base of each tree there are 3-4 bolt holes which can be used to secure the tree to a small timber base or removable concrete/tile footing. We recommend securing the tree to additional footing, particularly in areas of high activity, uneven ground and all outdoor areas.