Delivery & Returns

Solus Lighting 14 Day Refund Policy and How to Return

We offer a Refund Policy to all customers so long as you notify us within 14 days of receiving the item(s).
We ask that items you wish to return are unused and are packed in their original packaging or a suitable equivalent in order to keep them in good condition for re-sale.
Once we have received your returned items and they have been checked you will receive a prompt refund for the cost of the items and any delivery charge you paid, to the card or PayPal account you used as payment.  Returned goods are returned to Solus Lighting Limited by the purchaser at their own cost.

Damaged or faulty items

If you notice that any of your items are damaged when you receive your delivery please refuse the delivery and contact us to arrange re-delivery of a replacement.

If you discover after delivery that any items are damaged, please report this to us as soon as possible. We will then contact you to arrange an appropriate resolution.
We ask that you do not use the damaged items once you have discovered the damage and keep them in the best possible condition. Please re-package them in their original packaging wherever possible should they need to be returned.

 

Contact details

Solus Lighting Limited
Wildmere Industrial Estate
Banbury
Oxon
OX16 3JZ

Tel: 01295676299

Email: info@soluslighting.co.uk

Solus Lighting is part of the Dar Lighting Ltd group, registered in England and Wales, at the registered office address above. Registration number 5270864

Solus Lighting